Refund policy

We do not offer returns or refunds. Please make sure your order and information is correct before purchasing.

Items sent back to us without first requesting a return will not be accepted/refunded.

All return shipping costs will be the customer's responsibility.

We are not responsible for any misprints, damages, or missing items from SEALED products. Misprints and slight damage (press lines) are common with photocards and are not a reason for a refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item so that we can evaluate the issue and make it right.

WE ARE NOT RESPONSIBLE FOR DAMAGED OR LOST MAIL (no monetary refund will be given for lost or damaged packages).

WE ARE NOT RESPONSIBLE FOR LATE PACKAGES DUE TO DELAYS IN DELIVERY BY THE POST OFFICE- If you package arrives later than the estimated date of arrival that is not cause for a return under any circumstances.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products, and pre-orders. Please get in touch if you have questions or concerns about your specific item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, SEALED, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and video of unboxing the item. 

To start a return, you can contact us at midwestkpopshop@gmail.com. Please note that returns will need to be sent to the return address on your shipping label. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
We do not accept exchanges. The fastest way to ensure you get what you want is to  make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at midwestkpopshop@gmail.com.