Shipping policy

FULFILLMENT PROCESS

All orders have a processing time of 2-3 business days. We are based in Wisconsin, and all orders will be shipped from the US. For preorders, all orders will be shipped once the album/item is on hand; processing time will be longer. Once your order is processed and shipped you will get an email with your tracking number.

Orders with items on hand and preorders will be held until the preorder items are on hand. If you would like the on hand items shipped first, please place separate orders.

ADDRESS CHANGES

If you place an order with the wrong address you have until it is shipped to email us. After a package has shipped you will not be able to change the address and will not qualify for a refund. 

An address change that changes the shipping amount will be cancelled and you will be issued store credit. Please make sure to place the right address the first time you are ordering from the site.

DOMESTIC SHIPPING 

Shipping rates are calculated by item weight. Shipping times can sometimes take up to 2 weeks or longer depending on the chosen shipping method and length of travel.

NOTE: We are not responsible for lost or stolen mail. If your order is not delivered, lost, stolen, etc., we are unable to return, refund, or exchange.

CANCELLING ORDERS

We do not accept cancellations. If you have an issue with your address, please read the corresponding section.

INTERNATIONAL SHIPPING

We offer worldwide shipping. All shipping costs are calculated by weight. International shipping may take longer, so please keep that in mind when placing an order. Customs, duties, and tariff charges may apply depending on your country; the customer is fully responsible for any extra fees that may apply. No refunds or credits will be issued. Please note that we are located in the US.

 

If you have an issues or questions that are not covered on our FAQs page, please contact our customer support team: midwestkpopshop@gmail.com